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Eloquera Database Documentation


Eloquera
Basic

Eloquera
Silver

Eloquera
Gold

Eloquera
Platinum
$600 USD
Server/Year

Pay with Credit Card, Debit Card and Bank Account
$2,000 USD
Server/Year

Pay with Credit Card, Debit Card and Bank Account
$3,000 USD
Server/Year

Pay with Credit Card, Debit Card and Bank Account
$5,000 USD
Server/Year

Pay with Credit Card, Debit Card and Bank Account
Software
Eloquera Enterprise Database     Yes Yes
Monthly Rapid Updates Yes Yes Yes Yes
Quarterly Service Packs Yes Yes Yes Yes
Update Services
Software Updates Service Yes Yes Yes Yes
Technical Alerts Yes Yes Yes Yes
Consultative Support1
Remote Troubleshooting Yes Yes
Query Review Yes
Performance Tuning Yes
Customer Code Reviews: Eloquera Client APIs Yes
Problem Resolution Support
Number of Incidents 2 Unlimited Unlimited Unlimited
Support Access Business Hours Business Hours Business Hours Business Hours
Max Initial Response Time 2 bus. days 24 hours 12 hours 12 hours
Emergency Bug Fix Escalation Yes Yes
Emergency Hot Fix Build Yes Yes
Custom Build Option2
Self Help Support
Knowledge Base Yes Yes Yes Yes

1. Consultative Support: Max 8 hours/server/year Gold, Max 100 hours/server/year for Platinum.
2. For Pricing of Options and volume discounts: Contact Us
3. Payment via wire transfer is available on request

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