Support

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	Eloquera Basic	Eloquera Silver	Eloquera Gold	Eloquera Platinum
	$600 USD Server/Year	$2,000 USD Server/Year	$3,000 USD Server/Year	$5,000 USD Server/Year
Software
Eloquera Enterprise Database			Yes	Yes
Monthly Rapid Updates	Yes	Yes	Yes	Yes
Quarterly Service Packs	Yes	Yes	Yes	Yes
Update Services
Software Updates Service	Yes	Yes	Yes	Yes
Technical Alerts	Yes	Yes	Yes	Yes
Consultative Support1
Remote Troubleshooting			Yes	Yes
Query Review				Yes
Performance Tuning				Yes
Customer Code Reviews: Eloquera Client APIs				Yes
Problem Resolution Support
Number of Incidents	2	Unlimited	Unlimited	Unlimited
Support Access	Business Hours	Business Hours	Business Hours	Business Hours
Max Initial Response Time	2 bus. days	24 hours	12 hours	12 hours
Emergency Bug Fix Escalation			Yes	Yes
Emergency Hot Fix Build			Yes	Yes
Custom Build				Option2
Self Help Support
Knowledge Base	Yes	Yes	Yes	Yes

1. Consultative Support: Max 8 hours/server/year Gold, Max 100 hours/server/year for Platinum.
2. For Pricing of Options and volume discounts: Contact Us
3. Payment via wire transfer is available on request